September/October 2008

No More Spray & Pray - Educating Your Customers
Do you “spray” your customers with tons of information and then “pray” that it sticks? Learn a better way to educate your customers from optical labs that have successful client education programs.
 
Remote Ordering All Grown Up
Learn the status of remote ordering and how you can improve your use of this valuable, time-saving process.
 
Tracking Down Lab Breakage & Errors
The clues to solving a crime are similar to discovering why a certain error is reoccurring in your lab.They both lie in the knowledge of what is constant or "normal" and what is different.
 
Focus on Protection - Making Sports Safety a Priority
The Vision Council’s Vision Protection Committee provides tips on how to make sports safety eyewear a priority.
 
Putting Your Best Foot Forward
Help your clients sell more specialty lenses with these helpful tips in teh areas of polarized, near-variable-focus, industrial and sports safety lenses.
 
Dispenser Terms for Easy Patient Understanding
Easy to understand explanations for premium products.
 
Think Outside the Box September/October 08
Optical Stats, Quotable Quote, and Managers' Corner
 
What You Need to Know About...The Slurry Process
Slurry expert, Mark D. Barnes, discusses improving polishing slurry productivity and profitability.