Satisloh’s 12th Annual North American Service Summit


Satisloh’s Technical Service Team gathered at their North American headquarters for the company’s twelfth annual Service Summit.

More than 110 staff attended the three-day event, taking courses taught by colleagues as well as vendor partners. Some of the topics covered included hands-on machine diagnostics and troubleshooting, electrical power quality requirements, and improving quality and consistency in service operations. An opening night team dinner celebrated the company’s top three SEE nominees.

“Our SEE (Striving to Exceed Excellence) program is designed to encourage a culture that proactively tries to exceed customer expectation. We are proud that in 2018 we received close to 100 SEE recognition notes where our customers took the time to write to us and call out a Satisloh employee that went that extra mile to solve their need,” said Rich Hughes, President and CEO, Satisloh North America.

The top three 2018 employees (receiving multiple SEE recognition cards from customers) were: Lauren Castle (6), Customer Service; Nona Baitemal (5), Technical Phone Service; and Matt Wall (6) Field Technical Service.

“We gather our entire technical team for formalized training and technology updates every year. This annual service summit is critical so that we can continue providing our customers with top-notch service support,” said Chris Seifert, Senior Vice President Technology & Customer Support.

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Labtalk June 2020